Cork-based company Dornan Engineering invests time and effort into building strong relationships with large multinational clients, which continue to work with the company because of its reliability and adaptability.
Over the past 20 years, Irish company Dornan Engineering has built up lasting relationships with large pharmaceutical companies such as Eli Lilly and Pfizer and has worked on around 30 data centre projects throughout Ireland, the UK, the Netherlands, Belgium, Germany and Sweden.
One of the main reasons Dornan Engineering gets repeat business and wins new contracts is its consistent method of working with clients, according to Managing Director Oliver Lonergan.
“Generally our relationships are very collaborative on projects. We put a lot of time into keeping the client happy because a happy client will give you another job,” he says.
“We understand the scope of work for a client and if we see anything wrong from a regulation or equipment point of view we will bring it to their attention and seek solutions. We are very proactive in developing solutions to issues that arise.”
Lonergan believes Dornan Engineering brings a different set of energies to a project compared with local suppliers.
“We put a lot of time into the early part of the project, looking at the detail of what we are going to do,” he explains. “We progress through a plan with a lot of detail and always know where we stand in terms of what work is done and what is left to do. With the dynamics of pharmaceutical plants and data centres, the tracking of work is very important,” he notes.
“During the course of a project, it is sometimes necessary to make changes to facilitate manufacturing, which can often mean a significant change to our work. We are very flexible in adapting to these changes so the project is delivered in the fastest time possible.”
One of the areas Dornan Engineering puts a lot of effort into is adhering to local regulations. It always engages with someone from a local authority to inspect its work and people within the organisation have accreditations in local regulations in different countries.
In existence over 50 years, Dornan Engineering employs about 1,200 people. On any one high-tech building project it would usually deploy a team of 400. “There could be 3,000 to 4,000 people in total working on a site and we manage very well to communicate in detail to that group in a practical and open way,” says Lonergan. “When it comes to your ability to work in other countries, you must have boots on the ground to maintain control. As we have a lot of projects on the go at any one time, people transfer from one to another and there is a constant dynamic. We always make sure we have the teams and availability needed for every job.”
In 2016, Dornan Engineering’s turnover was €270m, with Ireland accounting for €55m, the UK €100m and the remainder coming from the rest of Europe. Work on the Bristol-Myers Squibb development in Ireland and the Newbury data centre for the Nationwide Building Society exposed the company to a number of large contractors in London, and business in the UK grew very quickly from there. Its first project in continental Europe was for Pfizer in Sweden, which it completed in 2008.
Dornan Engineering is one of the many Irish Construction Services and Engineering companies with a strong track record in understanding the needs of large clients in the pharmaceutical and data centre sectors in markets outside Ireland.