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Auxilion: IT services provider with feet on the ground and head in the Cloud

October 10, 2019 No Comments

Delivering tailor-made tech solutions to a range of businesses and sectors with the personal touch

Born out of white label parent company I.T. Alliance Group, Auxilion was set up as a response to Cloud computing, and with the mission to deliver bespoke solutions direct to market, to both public and private clients. Offering digital, project and managed services alongside in-depth consultation, the company has gone from strength-to-strength since its foundation.

Ambitious beginnings

2012 was a landmark year for Auxilion in more ways than one. The brand was established, and immediately set its sights on building a UK base, where talent was a major draw. Their first office outside Ireland was opened in Sheffield.

“There are really good people in this space in the UK,” says Maguire. “In Sheffield in particular, there are three universities training highly skilled tech graduates. We work with the universities to identify talent and develop apprentice programmes. It’s a symbiotic relationship that works very well.”

The move to the UK was also essential in terms of developing the service level that could be offered to clients. Auxilion was keen to increase its resilience by adding an office abroad which could truly support a 24/7 service.

Upward trajectories

As well as Sheffield, Auxilion boasts offices in Belfast, Manchester, Telford, Scotland and London. Altogether, there are over 500 staff across the Group, many of whom have been with the I.T. Alliance Group for more than twenty years – no mean feat in this day and age.

“It’s important that we invest in people and retain them,” explains Maguire. “We have senior people who came in at graduate level, working on testing programmes, and they’ve worked their way up the organisation.

“Our staff know that by choosing to work for us, there is growth and development ahead for them. The apprentice schemes fit into that, in terms of creating a talent pipeline. It also means that our clients know our teams are committed and really understand what they’re about. Our clients know they will receive consistent, knowledgeable, tailored advice.”

An entrepreneurial ethos is encouraged across the company, while a core belief that technology can facilitate better working practices and growth permeates everything the company does. The priority, says Maguire, is to shepherd clients on every step of the journey, “Our business is to understand our client’s business.

“Step one is to understand where a client is on their journey, from a Digital Transformation point of view. Step two is to understand the destination, by solving or improving a process or function.”

“But most importantly,” Maguire furthers, “Once they’re on the other side, our job is to then stay on the journey with them and manage the services. This is the capability we have been building at Auxilion since 2012.”

The right support

This commitment to client service clearly doesn’t go unrecognised, “We specialise in care and Auxilion demonstrated the same commitment,” says Brian Cooney, Managing Director of Canford Healthcare, a UK-based care home group.

With over 1,000 staff across 12 care homes and two domiciliary care businesses in the South East of England, Canford needed a partner to project manage the implementation of a major cloud technology programme, “We turned to Auxilion to make sure that our technology keeps pace and provides a scalable platform for future growth.”

The focus of the project was two-fold: to boost staff efficiency and guest facilities through the IT upgrade. The company had been using on-premise servers and software, which made integration between sites difficult. Moreover, the cost of maintaining the hardware was expensive and inefficient.

Auxilion worked with Canford to migrate the business to a cloud-based system using Microsoft applications, upgrade equipment and optimise secure wifi connections for residents, staff and guests.

“Canford has a clear vision of how it wants to become one of the UK’s premier providers of care and support services,” comments Philip Maguire. “The implementation of a secure, scalable, reliable and cost-effective technology cloud-based platform is one of the fundamental elements in helping to achieve that goal.”

The journey so far

Enterprise Ireland, the Irish Government’s trade and innovation agency, has been brilliant in helping us expand into the UK,” enthuses Maguire. “Through the agency, we’ve undertaken programmes around leadership for growth, marketing, lean management, people and training, all of which has really strengthened our strategic planning in Britain.”

So, what is next for Auxilion?

Continued growth is on the horizon as more and more companies seek to digitally transform their operations.

“The challenge for us will be to make sure we stay nimble and can scale,” says Maguire. “We’re looking at new technologies – adapting to the Cloud has been a huge success for us and we want to make sure that we stay ahead of the curve in the future. So, we’re looking at AI to assist with managed services and how that can help with driving efficiencies.”

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